FREE SHIPPING ON ORDERS OVER $45

Shipping

When will my order ship?

Orders typically ship within 3-5 business days. You will receive a tracking notification and number as soon as your order ships. Orders are shipped from New Brunswick, Canada.  

 Who is your shipping carrier?

We ship via Canada Post within Canada and UPS within the USA.

How much is shipping?

We offer free shipping on orders over $45. We also offer flat rate shipping to both Canada and the USA of only $9.95 (orders under $45) 

Do you ship internationally?

We currently only ship within Canada and the USA.

 

Returns

What is your return policy?

We will gladly process a return on orders within 30 days of you receiving the product. The product must be in unused/new condition in the original packaging and tags attached. We will only issue refunds on non-sale items and we do not refund shipping, we also do not offer free shipping on returns.

To process a return please email customerserrvice@lulujo.com and state your order number, first and last name, as well as the item you are looking to return.

What is your exchange policy?

If you have received an item that is defective or damaged, please email our customer service and we will be more than happy to help you out.

Email: customerservice@lulujo.com