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Shipping

When will my order ship?

Orders typically ship same or next day (excluding weekends and holidays).  You will receive a tracking notification and number as soon as your order ships. You should receive your order within 2-5 business days once shipped. Orders are shipped from New Brunswick, Canada.  

*Shipping timeframe is an estimate not a guarantee. 

 Who is your shipping carrier?

We ship via UPS

*with the exception of PO Box addresses and other rural areas, we will ship via Canada Post

How much is shipping?

We offer free shipping on orders over $50. Shipping rates are calculated during the checkout process.

*Please note, if your mailing address is outside regular shipping zones, we may contact you with shipping cost options that are above our $5.95 flat rate fee.

Do you ship internationally?

We currently only ship within Canada and the USA.

 

Returns

What is your return policy?

We will gladly process a return on orders within 30 days of you receiving the product. The product must be in unused/new condition in the original packaging and tags attached. We will only issue refunds on non-sale items and we do not refund shipping, we also do not offer free shipping on returns.

To process a return please email customerservice@lulujo.com and state your order number, first and last name, as well as the item you are looking to return.

What is your exchange policy?

If you have received an item that is defective or damaged, please email our customer service and we will be more than happy to help you out.

Email: customerservice@lulujo.com